A best-fit solution: transforming an NHS Library and Knowledge Service in readiness for a new hospital building without a traditional library space

Rebecca Jean Scott

Abstract


Background: Over a decade ago, the Hill report argued that a shift in vision was required to change the perception of National Health Service (NHS) Library and Knowledge Services (LKS) in England from “book repositories” to essential services that underpin clinical decision-making by patients, carers, and health care professionals. Health Education England’s Knowledge for Healthcare: A Development Framework for Library and Knowledge Services in England 2015–2020 advocates embedding librarians within clinical and management teams in order to provide access to high-quality evidence at the point of need.

Case presentation: In April 2019, Royal Papworth Hospital relocated twelve miles from its historic village location in Papworth Everard to its new state-of-the-art hospital on the Cambridge Biomedical Campus. The design for this new hospital did not accommodate a traditional library space and therefore necessitated a transformation of the LKS. The organization opted to embed the LKS staff into the clinical setting and relegate 80% of the print collection to off-site storage. This project and its associated steps are presented as an example of health care library transformation.

Conclusion: Embedding the LKS team in the clinical setting, engaging in proactive outreach activity, and improving our marketing led to a 44% increase in literature searches requested compared to the same eleven-month period in the previous year. A 40% decrease in our print book loans indicates additional barriers to using a click-and-collect service and the need for greater investment in our e-book provision. However, early outcomes for our best-fit service transformation are positive. Having an open, dual mindset has enabled the service to embrace change and maximize emerging opportunities to collaborate with clinical staff on new projects.


Keywords


transformation; embedded librarianship; innovation; project management

Full Text:

PDF HTML

References


Hill P. Report of a national review of NHS health library services in England: from knowledge to health in the 21st Century. Coventry, UK: NHS Institute for Innovation and Improvement; 2008. [cited 7 Oct 2020]. .

Health Education England. Quality and improvement outcomes framework for NHS funded Library and Knowledge Services in England, 2019. London, UK: Health Education England; 2019. [cited 10 Oct 2020]. .

Cooper ID, Crum JA. New activities and changing roles of health sciences librarians: a systematic review, 1990–2012. J Med Libr Assoc. 2013;101(4):268–77. DOI: http://dx.doi.org/10.3163/1536-5050.101.4.008.

Veenstra RJ, Gluck EH. A clinical librarian program in the intensive care unit. Crit Care Med. 1992;20(7):1038–42. DOI: http://dx.doi.org/10.1097/00003246-199207000-00023.

Winning MA, Beverley CA. Clinical librarianship: a systematic review of the literature. Health Info Libr J. 2003;20 Suppl 1:10–21. DOI: http://dx.doi.org/10.1046/j.1365-2532.20.s1.2.x.

Ghumra I, Hunwick L. Clinical librarianship: a culture of diverse roles in the East of England. Presented at: International Clinical Librarian Conference 2017; Leicester, UK; Sept 21, 2017.

Felstead A, Jewson N, Walters S. The shifting locations of work: new statistical evidence on the spaces and places of employment. Work, Employment and Society. 2005;19(2):415–31. DOI: http://dx.doi.org/10.1177/0950017005053186.

Allan B. The no-nonsense guide to project management: London: Facet Publishing; 2017.

Health Education England. NHS Library and Knowledge Services: library quality assurance framework, version 2.3a. 2016. [cited 20 Sept 2020]. .

Nash JL. Richard Trueswell's contribution to collection evaluation and management: a review. Evidence Based Library and Information Practice. 2016;11(3):118–24. DOI: https://doi.org/10.18438/B8PG8T.

Royal College of Nursing International Department. Frontline nurse leadership: an international perspective. 2016. [cited 24 Dec 2020]. < https://www.rcn.org.uk/-/media/royal-college-of-nursing/documents/policies-and-briefings/consultation-responses/2016/february/br-0216.pdf>.

BBC. Covid-19 pandemic: Tracking the global coronavirus outbreak [Internet]. BBC News [2020; cited 29 Oct 2020]. .

Wu Y-C, Chen C-S, Chan Y-J. The outbreak of COVID-19: an overview. J Chinese Med Assoc. 2020;83(3):217–20. DOI: https://doi.org/10.1097/jcma.0000000000000270.

Cameron E, Green M. Making sense of change management : a complete guide to the models, tools & techniques of organizational change. 2nd ed. London, UK: Kogan Page; 2009.

Elsevier. ClinicalKey. 2020. [cited 24 Dec 2020]. .

Waddell S, Harkness A, Cohen ML. The road to virtual: The Sauls Memorial virtual library's journey. Med Ref Serv Q. 2014;33(1):92–101. DOI: http://dx.doi.org/10.1080/02763869.2014.866493.

Tennant MR, Auten B, Botero CE, Butson LC, Edwards ME, Garcia-Milian R, et al. Changing the face of reference: adapting biomedical and health information services for the classroom, clinic, and beyond. Med Ref Serv Q. 2012;31(3):280–301. DOI: http://dx.doi.org/10.1080/02763869.2012.698172.

Camfens Y. Create, innovate, collaborate: learning from start-ups. Presented at: Internet Librarian International Conference 2019; London, UK; Oct 15, 2019.

Arnold K, Frank N. Knowledge sharing at The Crick: interdisciplinary cooperation at The Crick Institute. K & IM Refer. 2017;33(3). .

Holland M. The Library and Knowledge Service for NHS ambulance services in England [LKS ASE] was launched in April 2018 [Internet]. Knowledge for Healthcare blog. [2018; cited 30 March 2020]. .

Health Education England. Running virtual NHS library and knowledge services [Internet]. Knowledge for Healthcare blog. [2020; cited 28 October 2020]. .

Lacey Bryant S, Bingham H, Carlyle R, Day A, Ferguson L, Stewart D. Forward view: advancing health library and knowledge services in England. Health Information & Libraries Journal. 2018;35(1):70–7. DOI: http://dx.doi.org/10.1111/hir.12206.




DOI: https://doi.org/10.5195/jmla.2021.1167

Refbacks

  • There are currently no refbacks.




Copyright (c) 2021 Rebecca Jean Scott

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.