Patron perception and utilization of an embedded librarian program

Lindsay Blake, Darra Ballance, Kathy Davies, Julie K. Gaines, Kim Mears, Peter Shipman, Maryska Connolly-Brown, Vicki Burchfield

Abstract


Objective: The study measured the perceived value of an academic library’s embedded librarian service model.

Setting: The study took place at the health sciences campuses of a research institution.

Methods: A web-based survey was distributed that asked respondents a series of questions about their utilization of and satisfaction with embedded librarians and services.

Results: Over 58% of respondents reported being aware of their embedded librarians, and 95% of these were satisfied with provided services.

Conclusions: The overall satisfaction with services was encouraging, but awareness of the embedded program was low, suggesting an overall need for marketing of services.


Keywords


Library Surveys[MeSH], Perception[MeSH], Embedded Librarians, Evaluation, Library Services, Awareness, Satisfaction

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DOI: https://doi.org/10.5195/jmla.2016.16

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Copyright (c) 2016 Lindsay Blake, MLIS, AHIP

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