World Health Organization’s Early AI-supported Response with Social Listening Platform
Keywords:social listening, infodemic management, social listening platform, health communication
Sobkowicz P, Kaschesky M, Bouchard G. Opinion mining in social media: modeling, simulating, and forecasting political opinions in the web. Gov Inf Q. 2012;29(4):470–9. DOI: https://doi.org/10.1016/j.giq.2012.06.005.
Maria Atilano. Shut up and listen: how we used social listening to connect with students and build a community [Internet]. University of North Florida; 16 Nov 2016 [cited 13 Sep 2021]. <http://works.bepress.com/maria_atilano/11/>.
American Library Association. Using social media listening to adapt your library for COVID-19 [Internet]. Chicago, IL: ALA [updated 6 May 2020, cited 13 Sep 2021]. <http://www.ala.org/pla/education/onlinelearn-ing/webinars/ondemand/listening>.
Purnat TD, Wilson H, Nguyen T, Bri-and S. EARS-A WHO Platform for AI-supported real-time online social listening of COVID-19 conversations. Stud Health Technol Inform. 2021;281:1009–10.
Purnat TD, Vacca P, Czerniak C, Ball S, Burzo S, Zecchin T, Wright A, Bezbaruah S, Tanggol F, Dubé È, Labbé F, Dionne M, Lamichhane J, Mahajan A, Briand, S, Nguyen T. Infodemic signal detection during the COVID-19 pandemic: development of a methodology for identifying potential information voids in online conversations. JMIR Infodemiology. 2021;1(1):e30971. DOI: https://doi.org/10.2196/30971.
World Health Organization. Early AI-supported response with social listening [Internet]. Geneva, Switzerland: World Health Organization [cited 13 Sep 2021]. <https://www.who-ears.com/>.
World Health Organization. Health topics/infodemic [Internet]. Geneva, Switzerland: World Health Organization [cited 13 Sep 2021]. <https://www.who.int/health-topics/infodemic>.
World Health Organization. An ad hoc WHO technical consultation managing the COVID-19 infodemic: a call for action, 7–8 April 2020 [Internet]. Geneva, Switzerland: World Health Organization; 2020 [cited 13 Sep 2021]. <https://apps.who.int/iris/rest/bitstreams/1302999/retrieve>.
Bartlett J, Tkacz N. Governance by dashboard: a policy paper [Internet]. Demos; 2016. <https://www.demos.co.uk/wp-content/uploads/2017/04/Demos-Governance-by-Dashboard.pdf>.
Copyright (c) 2022 Bethany S. McGowan
This work is licensed under a Creative Commons Attribution 4.0 International License.